Instant Messaging in the Enterprise

"We've gone through three stages," de Souza said. "First, there was ignorance about IM use, then denial, then anger because the IT department didn't deploy it," he said. "Now we've got to move to acceptance and support." Infoworld

This exactly describes the enterprise which employs me (a large British university). The generally held view of IM is that it is an unnecessary security risk....no attempt as of yet to evaluate IM's potential as a useful corporate tool. I guess staff just don't have time to do this kind of thing, with the overwhelming amount of email they have to read, prioritise, followup....